Orbitas: Social Media Policy  

Where social media platforms have their own rules we will follow them. Any contributions or comments that are made on our social media profiles will be removed if they break the rules set by the platform owner or as per our own policy standards as listed below.

We encourage people to follow and like our Orbitas accounts as they contain information that works towards meeting our vision of informing the public of our services.

Our Orbitas social media seeks to provide information on;

  • Our services, activities and priorities
  • News, events and campaigns
  • Emergency communications- for example closures

Orbitas Social Media Guidelines

  • Posts must be civil, tasteful and relevant, 
  • Posts made on social media may be monitored in case they pose a reputational risk 
  • Content posted must not be unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive. 
  • Posts must not contain swear words. 
  • We will trust that users adhere to the social media sites rules and own the copyright for the content they post to our profiles.  When using social media we must ensure we own the copyright for our own content or have the relevant licence to use the content. 
  • Do not post the same message, or very similar messages, more than once in quick succession (also called "spamming"). If a post is repeated, the communications team will decide if the repetition of a message is becoming excessive on a case by case basis and seek to remove or block a user.
  • Do not publicise your or anyone else's personal information, such as direct contact details. 
  • Do not advertise private or commercial products or services on our social media profiles. 
  • Do not impersonate someone else.

Internal Policy

  • Orbitas will ensure their channels are monitored for reputational issues and work together with the Cheshire East Council Communication’s team and customer services team to resolve issues that could affect reputation. 
  • The Orbitas will be the main responders  to enquiries posted to social media